The employees at the hostel were extremely friendly and helpful. They went out of their way to assist us and were very patient. Their kindness made our stay more enjoyable. the location of the hostel was very central, making it convenient for exploring the city. It was close to many attractions and amenities, which saved us time and effort. Another advantage was the cleanliness of the rooms. They were well-maintained and equipped with everything we needed for a comfortable stay.

The lack of an elevator in the hostel. It was quite a challenge to carry our heavy luggage up to the 3rd floor.

This hotel is a hidden gem located on a quiet inner street, just a short walk away from popular tourist attractions. The rooms on the third floor are well-equipped with TV and provide enough privacy. The staff is friendly and the service is excellent, with attention to detail. The affordable prices and delicious breakfast make it great value for money.

Noisy due to lack of soundproofing.

Great location, clean and comfortable beds, privacy curtains, helpful staff, affordable rates.

Not one thing.

This hostel proves to be a great choice for those looking for a cozy and comfortable stay while still being close to many important sights. The location is perfect, being tucked away from noisy traffic, yet within walking distance to many attractions such as the cathedral and the lake on the west side. The dorms are clean and tidy with comfortable beds and private, clean bathrooms. The staff is welcoming and helpful, coordinating Ha Long Bay tours. Guests also enjoy the added privacy of in-room safes and 24-hour air-conditioning.

The laundry service seems overpriced compared to other options in the area.

The Chi Novel Hostel was an absolute game-changer! From the moment we walked in, we were blown away by the brand new and stunning decor. Our private room was pure perfection with its stylish design and the awesome flat-screen TV for those chill nights in. But the real highlight was the staff - they were beyond AMAZING! When our key broke in the door, they went above and beyond to help us out, even offering alternative accommodations. The next morning, the door was fixed like magic. The staff was so friendly and helpful, offering recommendations and even writing us a personalized list of must-visit spots. The location was unbeatable, just a minute walk from a jaw-dropping cathedral and right in the heart of the old quarter. The amenities were top-notch - free Wi-Fi, electric kettle, AC, and even cots if needed. Everything was spotlessly clean, from the linens to the rooms to the shared bathrooms. And to top it off, they had a cool bar/lounge area to relax and a restaurant if you wanted to grab a bite. our stay at this hostel was mind-blowing, thanks to the super staff and their dedication to making our experience unforgettable.

I had a really great time staying at this hotel. the staff were absolutely amazing - they went above and beyond to make sure I had a fantastic experience. The hotel itself is in a great location, tucked away in a small alley, so it's quiet and peaceful. The rooms were comfortable and had all the basic amenities I needed, including a TV to relax with. The attention to detail was impressive, from the decor to the privacy offered on the 3rd floor. Lastly, the breakfast provided was delicious and a great way to start the day.

Everything was perfect!

I had a great stay at this hotel! the location was perfect - tucked away in a small alley on the inner street, it was away from the bustling main street. Secondly, the staff were amazing - always ready to help and very friendly. And thirdly, the rooms on the 3rd floor were cozy and had a TV for entertainment. great value for money!

No major concerns - everything was just fine.

The complementary breakfast and tea were really nice. Location was okay, near to some shopping areas and local restaurants. It was also a plus that the beds had curtains for privacy.

The staff were not very helpful and sometimes seemed annoyed when we asked them questions. the bathrooms were not always clean and the shower temperature was inconsistent.

This hotel had everything I needed during my business trip. I loved that they offered free toiletries, including a toothbrush and toothpaste, which saved me space in my luggage. The location was also great, with easy access to transportation and restaurants. Plus, the comfortable beds were a welcome sight after long days of meetings.

There was some construction noise nearby that started as early as 5am, which made it difficult to sleep in. the lockers were a bit small and couldn't fit my larger backpack.

We loved the location of this hotel as it was very close to all attractions and near everything we needed. Additionally, the cleanliness was outstanding and the hotel facilities, including the breakfast, exceeded our expectations. The staff was also incredibly helpful and friendly, making us feel comfortable and happy throughout our stay.

Almost perfect.

I had an amazing stay at a small, nice hostel with a great location. The staff went above and beyond to help me when I had an issue with my room key, making sure it was fixed promptly. The dorm room was clean and comfortable, with spacious lockers for all my belongings. The central location was perfect, and I met some lovely people during my stay. I highly recommend this hostel for its friendly staff, cleanliness, and convenient location.